We accept account applications completed online-we are unable to provide blank applications by fax or mail, and we cannot take applications by phone. You can begin the account application by clicking the word "Apply" at the top right-hand side of our website.
I'm completing your online application form, but when I click "Continue to Application", nothing happens.
After you have indicated that you have read the account disclosures
and clicked "Continue to Application", the online application form should pop up in a separate window. If you have a pop-up blocker
installed on your browser, it could prevent the application form from appearing. Try temporarily disabling your pop-up blocker. If you
continue to experience problems, contact our Customer Service team.
Our rates are subject to change at any time. However, they are typically updated on Tuesdays. Check our website for our most current rates, or call your Verity Asset Management representative at 1-866-531-6906.
How do I find out if I have accurate FDIC coverage?
To ensure that you have the proper FDIC coverage on all your accounts, please go to
www.fdic.gov and click onto "Deposit Insurance" then "Are my funds insured?" This is
a great tool to figure out what funds are covered with the FDIC at any given institution.
What information is needed if the account holder passes away?
If you are an account holder on the same account as the deceased, we will require the following:
a. Original Death Certificate
b. Copy of your valid driver's license (if we do not already have a valid copy in your file)
If you are not an account holder on the account of the deceased, we will require the following:
a. Original Death Certificate
b. Copy of your valid driver's license
c. Probate Papers (no copies, please)
If you are a POD (Payable on Death) beneficiary on an account, where the account holder has passed away, we will require the following:
a. Both a and b (from item #2 above)
If this is a trust account and the account holder, who was a trustee, has passed away, we will require the following:
a. Both a and b (from item #2 above)
b. Copy of Trust Documents that identify the person who would like to withdraw the funds as a Successor Trustee of the Trust.
There are four ways you are able to deposit funds into your
account.
You can have your payroll check direct deposited into your account. You will need our bank routing number, 083903894, and your PBI Bank account number in order to initiate the deposit.
You can mail your deposit (with a deposit slip) to: PBI Bank, P.O. Box 436029, Louisville, KY 40253. Make any checks out to PBI Bank.
You can ask us in writing to debit your account at another bank through the Automated Clearing House system. You will need to fill
out the Cash Transfer Authorization form found on the Forms page of the Customer Service section of our site. Please complete this form,
attach a voided check and send it to us.
You can wire money directly from another bank (fees may be assessed by other banks). The sending financial institution will need to know
that PBI Bank is online with the Federal Reserve. Our routing number (ABA) is 083903894. They will also need your
account number with us. If you are in the process of opening an account, you can use your application number or Social Security number.
How long
does it take for me to get access to my account once you have received my application?
We will make every attempt to open your account as promptly as possible. However,
incomplete applications or information may delay the opening of your account. Normal account verification and setup may be longer during certain periods.
We will cash checks and initiate ACH transfers on the date that we open your account. For details about your application status contact your Verity Asset
Management representative. If you've provided a valid email address, we will email you when your application is received and when the account is opened.
When you login to your account, we refresh
your account history with the most current information. This means that when you view the History page, you will see any transaction
that has been memo posted to your account up to the minute you logged in. Even if you haven’t logged in for a few days, we still update
your account history at the end of every business day.
At the end of each business day we post all transactions for the day. If you
login during this time, we will not be able to refresh your information right away. This process takes only a few minutes and you can
still view account information from the previous business day or from the last time you logged in that day. If you happen to login
during this time, you need only wait a few minutes and then log back in to see up to the minute information.
You selected a username and password with your initial application. You can login as soon as your account is established. If you have any questions or problems, please call our Customer Service team at 1-866-531-6906.
If you are already able to log into the site, you can change your password once you have logged in. To set your new password, click "Personal Profile" on the left hand navigation bar. Under "Personal Profile," click "Change Password."
If you are unable to log into the website, simply contact our Customer Service team at 1-866-531-6906. One of our Representatives will be happy to set up a temporary password for you.
Just a reminder, your password will need to consist of 6-20 characters. There needs to be at least one capital letter and one numeral. If you have successfully entered your new password, you will receive a message that it was changed.
I attempted to log into the web site, but it tells me that I am locked out. How did this happen?
This occurs after three consecutive login attempts fail.
This is one of the security measures that we use to protect your account from unauthorized access through password guessing. If you
have not had any unsuccessful login attempts, please contact our Customer Service team immediately at 1-866-531-6906.
Contact our Customer Service team at 1-866-531-6906. One of our
Representatives will be happy to unlock your login and set up a temporary password for you.
I don’t have a phone line at my house since I use my cell phone, however your application states “No cell phones”. What can I enter for my phone number?
We recognize that many people are moving towards having only a cell phone instead of a home phone line. If the only number that you have is a cell phone, then you can enter this on the application as your phone number.
I already have one or more accounts open with you; do I have to complete another application and mail you all of my information?
If you still have an open account with us, and that account was opened after 1/1/04, then we can use the existing ID on file for you.
We do still require that a new application be completed for each new account. However, if you decide to fund this application through an electronic means such as ACH transfer, wire transfer, or transferring funds from an existing account, then you can fax or email the signed application to us along with any other forms or other supporting information. (Such as a voided check, Cash Transfer Authorization form, Payable on Death agreement, Add/Remove Signer form, etc.)
Please note that if your new application includes an owner or authorized signer that is not on your existing account, we will need an ID for this person in addition to the application. We cannot accept IDs by fax.
Can my monthly interest from my CD be transferred electronically to my checking or savings account?
Yes,
we can transfer monthly interest from your CD to your checking or savings account at another financial institution. Complete a Cash
Transfer Authorization form, attach a preprinted check, deposit slip or bank statement to verify account ownership, and fax or mail the completed
form to us.
How do I renew my CD for a different term when it matures?
To
change the term of your maturing CD, complete a CD Renewal form,
or send a letter outlining your instructions to us. Please note that due to requirements of the USA PATRIOT Act, we may require
further identifying information to comply with your request. If you have any questions, contact your Verity Asset Management representative.
If
you are applying for a Certificate of Deposit account, you are "locked in" at the rate printed on your application, provided we receive
your completed, signed application and deposit or deposit instructions within 20 calendar days.
How do I apply for monthly interest checks with my CD?
If you are applying
online, you can indicate how you would like interest paid on your CD at the bottom of the Funding page. You can select whether you would like the interest
added to your CD, monthly checks issued, or transferred to a checking/savings account that you have with us. You should indicate you would like monthly
interest checks by checking the box next to that selection.
Since account information is available online, we do not mail statements on
certificates of deposit. If you have a question or wish to know your present
balance, please contact your Verity Asset Management representative.
How is CD interest compounded and when is it credited?
Interest is compounded and posted monthly on the date that the CD was opened. For example,
if the CD opened on the 5th of the month, your interest will post on the 5th of every month until maturity. Interest checks are mailed monthly in the same
manner.
If you close your 6
month or 12 month CD before its maturity date, a penalty will be imposed of three months' interest on the amount withdrawn, earned or unearned.
If you have a CD
that has an original maturity date of more than 12 months, a penalty will be imposed of six months' interest on the amount withdrawn, earned or unearned.
For more information, please view the Truth
in Savings disclosure available on the Disclosures page in the Customer Service section of our website.
We require a new application each time
you open an account with us. The fastest and most convenient way is to apply online, print and complete the application, and mail
it in with your deposit. If you have any questions, please contact your Verity Asset Management representative.
Once
a CD renews, how long after the maturity date do I have before it automatically renews?
You
have a 10 calendar day grace period from the date of maturity to decide whether or not you would like to let your CD rollover for another term.
If you decide to redeem your CD, you will not earn interest during the 10 day period. If you do not contact us within your grace period, the
CD will automatically renew.
Please
login and send a message from our Message Center requesting that the account be closed. You can also complete a
CD Redemption Form which can be found on the Forms page in the Customer Service section
of our site. Please indicate how you would like the funds remitted and complete the appropriate
forms if necessary. If you have indicated a new address, we must verify this change prior to closing your account. We may
contact you by phone to verify this information.
Notices received before 3 P.M. EST on the date of maturity, provided it is a business day, will
be processed that day. A Wire Transfer Request must be received before 2 P.M. EST on the date of maturity to wire the funds that day. If the date
of maturity is not a business day, it will be processed on the next business day.
Can I transfer monthly interest from my money market account?
Because the interest amount varies each month, we are
unable to schedule an automatic transfer of your monthly interest from your money market account. However, you can log into
your account online and electronically transfer the interest to your checking or savings account at another financial institution
each month.
What are the instructions for closing an Interest Checking or Money Market Account?
In order to close out your Interest Checking or Money
Market Account, simply write a check for the remaining balance of the account. You can obtain your closing balance on your
statement or by logging into your account.
*Note: Please be sure all transactions have posted to your account and you do not have any outstanding purchases made with your checks or ACH transfers coming out of your account. Otherwise, you may be charged fees regarding these transactions.
How do I set up electronic fund transfer capabilites between my account with you
and my account with another bank?
You can request an
electronic transfer through the Automated Clearing House (ACH). It is faster than a check as it is an electronic t
ransfer, but can take a couple of days to clear your account.
To perform an ACH on demand, please complete a Cash
Transfer Authorization form. This can be found on the Forms page in the Customer Service
section of our site. Please complete this form and attach a voided check from the bank you wish to transfer to or
from. You can fax or mail the form to us. Once we receive the completed form, you can login to your account online
and request an ACH transfer in the Transfers section.
Can account information be downloaded to Quicken or Microsoft Money?
Checking and money market account transactions for the last 90 days are available in QIF
format for Quicken and OFX format for Microsoft Money. To access downloads, login to your account, choose the account you wish to download
and click the Download button.
We are headquartered in Louisville, Kentucky. Our branch is located
at 2500 Eastpoint Parkway and is open from 8 A.M. to 5 P.M. Monday through Friday. Our branch offers full banking services.
